If you use Customer Service Chat or Digital add-ins, take advantage of chat, interactive voice response (IVR) bots, and escalation to a live agent by using the included Power Virtual Agents sessions.
Microsoft Power Virtual Agents
Respond rapidly to your customer and employee needs—at scale—using intelligent conversational bots built with Power Virtual Agents. No coding required.
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Create the extra help you need
Quickly build sophisticated, AI-powered bots for a range of requests—from providing simple answers to common questions to resolving issues requiring complex conversations.
Build bots quickly and easily
Make, test, and publish powerful bots faster than ever using automation, AI, and using a collaborative, low-code graphical interface—with no training required.
Included with Dynamics 365 Customer Service
Deploy across channels and languages
Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.
Scale securely with centralized management
Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.
Recognized as a Leader
Learn why Microsoft was named a Leader in the IDC MarketScape:
Worldwide General-Purpose Conversational AI Platforms 2021.
